Refund policy
1. Overview
At Nexkey, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
We proudly offer a 30-day free return and refund policy for eligible items.
Customers may request a return within 30 days after receiving their order.
2. Eligibility
To qualify for a return:
- The item must be returned within 30 days of delivery.
- The product should be unused or only lightly inspected.
- The item should be returned with its original packaging whenever possible.
- Proof of purchase or order confirmation is required.
3. Non-Returnable Items
Certain products cannot be returned, including:
- Personalized or customized products
- Gift cards
- Products damaged due to misuse
- Items showing excessive wear beyond normal inspection
4. Free Return Service
We provide free return service for eligible orders.
Please contact our customer support before sending any item back. Unauthorized returns may delay processing.
5. Refund Process
Once your returned item is received and inspected, we will notify you of the refund status.
Approved refunds will be processed back to the original payment method.
Depending on your financial institution, refunds may take several business days to appear.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Include:
- Your order number
- Photos of the item
- Photos of the packaging
We'll work quickly to resolve the issue through a replacement or full refund.
7. Order Cancellation
Orders may be canceled before shipment for a full refund.
Once an order has been shipped, it must follow the standard return process.
8. Contact
For return assistance, please contact:
Email: support@Nexkey.cyou
Phone: +1 (250) 710-6204